Groupon Goods Liquidation Auctions FAQ
Click on any link to see the answer to the question. Click again to hide the answer.
- Applying & Logging In
- Payment & Shipping
- Other Questions & Troubleshooting
How do I apply on Groupon Goods Liquidation Auctions? Is there any cost to me?
Click here to create an account. Fill in the required fields including VAT ID if you are located within the EU, attach a valid business certificate, then click the submit button. We will notify you within one business day if your account is approved. There is no fee for applying or for being an approved buyer on Groupon Goods Liquidation Auctions.
Can I apply if I am located outside of the EU?
Yes, we allow applications from most locations across the globe.
I am an exporter located in the United States. Can I apply?
A reseller's certificate is required for approval of any buyer located in the United States, not including states that do not charge sales tax.
What type of business certificate is required?
We require some type of government-issued business certificate. Depending upon your country of origin, this may be a VAT certificate, a Certificate of Incorporation, or some other official document.
How do I submit my business certificate?
You can email your business certificate to this address.
Why hasn't my account been approved yet?
Please allow one full business day for your application to be approved. If you have not been approved, it is likely because we have not received the proper business certificate from you, or you have not supplied a valid VAT ID.
How do I bid?
Once you are an approved buyer on Groupon Goods Liquidation Auctions, you can go to any auction page and enter the highest amount that you are willing to pay. Enter the amount in the white box to the right of "My Maximum Bid". Below, you will see the minimum allowable bid amount. Once the amount has been entered, click the "Bid Now" button. Please note the message near the top of the page, which indicates if your bid is high enough to become the current high bid. If not, you may wish to increase your bid. For each bid you enter, you will receive an email confirmation that your bid was successfully placed.
What condition is the merchandise in? Is it all new?
All products are online customer returns that have not been audited or tested . Pallets contain a mix of grades, and specific item grades can be seen in the manifest. A = New. After visual inspection, item appears to be working with original components. B = Cosmetic damage. After visual inspection, not eligible as new, signs of use/wear . C = Raw. After visual inspection, faulty/damaged, potentially missing parts; some items potentially unsafe. D = Salvage. Identified as defective for reasons concerning functionality, appearance or both. Products are damaged, broken, used, or have bad/missing packaging. All product is sold AS IS with no return privileges and no warranty coverage.
Why do auctions extend at the end?
If a bid is placed in the last 5 minutes of an auction, the auction end time will extend for an additional 3 minutes. This is called "Popcorn Bidding" and gives all bidders an equal chance of winning an auction by extending the end time of the auction if a last minute bid is placed. Popcorn Bidding is used to simulate a live auction and prevents other bidders from "sniping" an auction at the last second.
How can I enter my maximum bid without it appearing to other bidders?
All bids placed on Groupon Goods Liquidation Auctions act as "proxy" bids. You can bid the highest amount you are willing to bid and allow the system to manage the bidding for you. The Current Bid displayed on each auction is equivalent to the second highest bidder's bid, plus one bid increment (€25 on Groupon Goods Liquidation Auctions). If the high bidder has placed a higher bid, it will not display. This allows bidders to know that if they place a proxy bid, they could still win the auction for any amount below or at their maximum bid.
Example: If you find an item that you are interested in that is currently at €1,000 without any bids and choose to bid €5,000, you will be winning the auction at €1,000. If another bidder places a bid for €1,100, you will be winning the auction at €1,125, one increment higher. The system will continue to automatically outbid other bidders on your behalf, but will never exceed your proxy bid of €5,000.
Can I buy merchandise without bidding on it?
All merchandise sold on Groupon Goods Liquidation Auctions is in auction format, only. If you only want to place one bid, you can always place a proxy bid.
Are the images on the site actual images of the merchandise?
Merchandise may be displayed in its current condition, or with a stock image. If it is unclear in any way, contact us prior to bidding.
Can I inspect the merchandise before bidding?
Merchandise cannot be inspected prior to bidding. All available information is detailed on the auction page.
Why did I lose the auction if I bid the same amount as another bidder?
In order to win an auction, you need to bid a higher amount than the current high bidder. If both you and another buyer both placed identical maximum bids but the other bidder placed their bid before yours, they will win the auction.
How do I know if I win?
At the close of the auction, the winning bidder is notified by email. This will also show up as an order on the "Orders" page under "My Dashboard".
What currency are the auctions transacted in?
All transactions on the site take place in Euros.
How do I pay? How long do I have to pay?
All auctions must be paid by wire transfer, within 2 business days of auction close. Wire instructions will be included in your "Bid Won" email and on your Orders page after winning each auction. If you are unfamiliar with sending a wire, you can do it easily from your bank (usually for a small fee that varies by bank). Many banks allow you to send wires via their website. Ask your bank for details. Wire transfer confirmation may take up to 24 hours.
Remember, please be sure to include your Order ID in the memo of your payment.
Please contact firstname.lastname@example.org with any questions regarding payment.
Is VAT added to my order? How will I know how much to pay?
VAT must be paid for all orders transacted within Eurozone countries, and the amount will be calculated for you when we send you your invoice, 2 days after the auction ends.
What forms of payment do you accept? Do you accept credit cards?
Wire payment is the only form of payment accepted, as it is both instant and secure. This is the standard practice in the sale of liquidation lots. We do not accept credit cards, personal checks or Western Union for payments.
Can I combine multiple payments together?
You may usually combine multiple payments into one wire for auctions won within 2 days of each other, if you are complying with the payment policy. Please be sure to put all order numbers in the memo section of the wire.
How does shipping work?
Winning bidders will be provided with the appropriate shipping contact to coordinate your pickup of the merchandise at your own expense as explained in the Terms of Sale. You will receive an email with pick-up instructions within 1 business day of Groupon Goods receiving your payment. For the avoidance of doubt, the Goods are delivered EXW incoterms 2010.
You must remove any merchandise you win from the warehouse within three (3) business days of receipt of the email that the goods are ready to be picked up.
What if there is a problem with my order?
All merchandise on Groupon Goods Liquidation Auctions is sold "as is". Keep this in mind when bidding on auctions, as merchandise cannot be returned.
Am I buying this merchandise directly from Groupon Goods?
Yes! All merchandise on Groupon Goods Liquidation Auctions is coming directly from Groupon Goods. All orders are shipped/picked up from Groupon Goods location(s).
Where is the auction merchandise located?
Each auction will state the merchandise location. All merchandise is located in one of these locations: Ghent area, Belgium; Manchester area, United Kingdom; North-East of London, United Kingdom; or St. Gallen area, Switzerland, Germany and France.
How often are there new auctions?
New auctions can be posted at any time during normal business hours, but will generally be offered once a week. Buyers that are subscribed to the Groupon Goods Liquidation Auctions newsletter will receive an email when auctions are opening and closing each day.
How can I contact you?
The easiest way to reach us is by filling out an "Ask Us" form or by sending us an email
How can I update my personal information / change my password?
As an approved buyer, if you are logged into Groupon Goods Liquidation Auctions and select "My Account" from the "Account" drop down. You can update all contact information or change the password on your account. You can also click the green "I forgot" text on the login page if you cannot remember your password.
How do I report a technical problem?
Send us an email to report your issue. Please be as specific as possible and be sure to include any information that would help us determine the cause of your problem, including: which web browser you are using (Internet Explorer, Chrome, etc.), the web page you are on, steps to replicate the issue you are having, and other details and screenshots for our review.
I am approved and having trouble logging in. What can I do?
Sometimes your browser can cause login problems. Please try the following fixes:
- Clear your browser's cache, then close it and reopen it and try logging in again.
- Try logging in with a different browser. We recommend using the latest version of Firefox, Chrome, Safari, or IE9 or higher.
When I try to log in, I see the message "Invalid login or password." Why?
If you receive this notification, then you either have not yet applied on Groupon Goods Liquidation Auctions, or you are entering an incorrect password. You can reset your password by clicking the "I forgot" link below your password entry and entering your email address. If you have not applied, then you can click the Create An Account button to begin your application.
When I try to log in, I see the message "Your application is still pending." What do I do?
If you receive this notification, then we have either not yet reviewed your application or you have not submitted us the proper business certificate. If it has been more than 1 business day since you applied, then we are still waiting on the proper documentation from you. You can send us your reseller's certificate.